Inbound Call Tracking

“We have been using Call Manager for several months now; we are very pleased with the quality of the service and minimal cost. We have saved thousands of dollars by using Call Manager to track which sources we were profiting from and which sources we were not. We also use Call Manager to help train our sales staff by allowing them to listen and determine the quality of their conversations. The support team is second to none. Our questions and issues have always been addressed or resolved in less than 12hrs. I would suggest Call Manager to any organization interested in knowing how their advertising products are benefiting them“

"The ProMax products that we use definitely help keep me organized and help accurately track our marketing efforts. The Call Manager is great because we can track all of our incoming calls in one place and listen to them as well. I compare these numbers to the phone ups in our system so that I know that all of our incoming calls are being entered with the proper ad source and we also listen to these calls with our staff members; it serves as a great training tool. The reports are customizable and very user friendly as well. The Lead Import tool is not only a huge time saver, but it ensures that all of our leads are being accurately inputted. Since they are imported within minutes, our BDC is able to contact these leads sooner than if they were to sift through the lead emails, which of course increases the likelihood of a sale . Our lead configurations change frequently, but our ProMax rep is always happy to make the changes and they are almost always completed within a couple of hours of the request. We are very pleased with the products and service that ProMax offers."

I recently signed up for the call manager program with ProMax. I was expecting getting everything set up with my call monitoring to be a long tough process, but Melissa and her team made it very easy.

Within 1 day I…
- Got rid of all the numbers I was no longer using
- Set up new numbers with local area codes
- Was showed how to use the reporting tool

 Within 3 days I….
-Already had useful call tracking data
-Was using the recording tool to help train my sales team

The team at ProMax has been extremely responsive. If you are looking to clean up your phone tacking and introduce better training to your sales team I would highly recommend ProMax, Melissa, and the call manager program.

"We recently purchased Chevy of Wooster. During our 1st month we sold 87 total units, which was about 10 more than the previous owner did year over year.  We cleared over $150,000 in net profit and averaged over $4,000 per copy!  The previous owner averaged only $1,200 per copy when selling just 10 less units for the same month of the year.  The difference in profit is over $255,000 for just that month.  What we are doing different than the previous owners has a lot to do with ProMax.  We start every deal utilizing the Instant Screen, if they did not utilize the Instant Auto Credit App on our website.  We utilize the entire ProMax suite of tools; Instant Screen, Instant Auto Credit App, Website, Desking, Call manager and the CRM follow-up. In my professional opinion a dealer is just plain stupid for not utilizing ProMax’s entire suite of products."